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Ngage.ai Support: Hours & Procedures

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Contacting Ngage.ai Support

If you're having difficulty, we encourage you to start with the help or resources site. If you are still doubtful, reach out to us.

Live chat

If you face any problem, you can chat with one of our team members during business hours. Live chat can be found in the bottom-right corner of this help page.

Email (support@ngage.ai)

During business hours, one of our staff members will try to respond within an hour. We always strive to answer within 24 hours outside of office hours. We'll be there to help you as quickly as possible.

Support Help Site (ngage.ai/help)

We have an entire support site to easily search for articles and FAQs or raise a support ticket.

Office Locations and Support Hours

Our standard support hours for clients in the America are 9 AM to 5 PM Eastern Time, Monday through Friday, excluding U.S. national holidays. For Clients in Europe from 9 AM - 5 PM GMT & Clients in Asia from 9 AM -5 PM IST.

Support Hours:
9 AM – 5 PM EST (Monday–Friday) Sunnyvale, California
9 AM – 5 PM GMT (Monday–Friday) London, England
9 AM – 5 PM IST (Monday–Friday) Bangalore, India